Frog Energy Privacy Policy

This Policy explains what data we collect, how we use it, who we share it with, and your rights. By using the site and making a payment, you agree to this Policy.

Controller & Contact

FOP Filonova Iryna Andriivna (FOP Filonova I. A.), TIN 3489000409, Cherkasy, Ukraine. E-mail: support@frog-energy.com. Website: frog-energy.com. The official version of documents is in Ukrainian.

Scope

The Frog Energy website and services: purchasing cells, publishing messages, and showing/reading them in livestreams and recordings (TikTok, YouTube, etc.). Messages can be submitted only on the website.

Data we collect

Account data: name/pseudonym, language/locale, account settings.
Public content: your messages and public names shown on the site and in streams.
Payments: payment fact and status via the provider (we do not store card details).
Technical data & cookies: IP, device/browser type, event logs, analytics (Google Analytics).
Communications: e-mail (confirmations, receipts, support).

By submitting public content, you understand it may appear on our site and external platforms.

How we use data

Providing the service: account, cell and message placement.
Payments & bookkeeping: processing transactions, receipts, tax obligations.
Moderation & safety: policy compliance, fraud/abuse prevention.
Communications: system e-mails, support replies.
Analytics & improvements: usage statistics (Google Analytics).
Promo & public display: showing/reading messages in streams and social media.
Legal compliance: responding to lawful requests.

Legal bases: contract (service provision), legitimate interests (security, analytics), consent (cookies/marketing), legal obligation (accounting).

Cookies & analytics

Session cookies for site functionality and sign-in.
Authentication tokens (e.g., auth/session).
Preferences (language/locale, UI state).
Analytics cookies (Google Analytics) to understand usage.
Consent banner: “Accept / Decline / Customize”. You can also manage cookies in your browser.

Retention depends on cookie type and your browser/provider settings.

Sharing

Hosting (HOSTiQ.ua) — site hosting/processing.
Payments (Plata by mono) — processing payments; card data is not shared with us.
Analytics (Google Analytics) — visit statistics.
Public platforms (TikTok, YouTube, etc.) — displaying/reading your public content.
Authorities — only where legally required.

International transfers

Some providers (e.g., Google) may process data outside Ukraine/EU. We rely on their standard contractual safeguards and apply reasonable security measures.

Retention

Account data — while the account is active and for a reasonable time after deletion (backups/legal duties).
Public messages — as part of the service and public archives.
Payment records — per applicable law (accounting/tax).
Cookies/analytics — per your browser and provider policies.

Your rights

Access your data and obtain a copy.
Rectify inaccurate or incomplete data.
Erase data in cases provided by law.
Restrict processing and object to processing.
Data portability (where applicable).
Withdraw consent (for consent-based processing).

To exercise your rights, e-mail us — we’ll respond within a reasonable time.

Minors

The service is not intended for persons under 18. If we learn an account belongs to a minor, we will delete the data.

Security

We apply technical and organizational measures, yet no online service can guarantee absolute security.

Contact

Questions about your data: support@frog-energy.com. Please include a clear subject and details.

Data we collect

Account data: name/pseudonym, language/locale, account settings.

Public content: your messages and public names shown on the site and in streams.

Payments: payment fact and status via the provider (we do not store card details).

Technical data & cookies: IP, device/browser type, event logs, analytics (Google Analytics).

Communications: e-mail (confirmations, receipts, support).

By submitting public content, you understand it may appear on our site and external platforms.

How we use data

Providing the service: account, cell and message placement.

Payments & bookkeeping: processing transactions, receipts, tax obligations.

Moderation & safety: policy compliance, fraud/abuse prevention.

Communications: system e-mails, support replies.

Analytics & improvements: usage statistics (Google Analytics).

Promo & public display: showing/reading messages in streams and social media.

Legal compliance: responding to lawful requests.

Legal bases: contract (service provision), legitimate interests (security, analytics), consent (cookies/marketing), legal obligation (accounting).

Cookies & analytics

Session cookies for site functionality and sign-in.

Authentication tokens (e.g., auth/session).

Preferences (language/locale, UI state).

Analytics cookies (Google Analytics) to understand usage.

Consent banner: “Accept / Decline / Customize”. You can also manage cookies in your browser.

Retention depends on cookie type and your browser/provider settings.

Sharing

Hosting (HOSTiQ.ua) — site hosting/processing.

Payments (Plata by mono) — processing payments; card data is not shared with us.

Analytics (Google Analytics) — visit statistics.

Public platforms (TikTok, YouTube, etc.) — displaying/reading your public content.

Authorities — only where legally required.

Your rights

Access your data and obtain a copy.

Rectify inaccurate or incomplete data.

Erase data in cases provided by law.

Restrict processing and object to processing.

Data portability (where applicable).

Withdraw consent (for consent-based processing).

To exercise your rights, e-mail us — we’ll respond within a reasonable time.