Frog Energy Privacy Policy
This Policy explains what data we collect, how we use it, who we share it with, and your rights. By using the site and making a payment, you agree to this Policy.
Controller & Contact
FOP Filonova Iryna Andriivna (FOP Filonova I. A.), TIN 3489000409, Cherkasy, Ukraine. E-mail: support@frog-energy.com. Website: frog-energy.com. The official version of documents is in Ukrainian.
Scope
The Frog Energy website and services: purchasing cells, publishing messages, and showing/reading them in livestreams and recordings (TikTok, YouTube, etc.). Messages can be submitted only on the website.
Data we collect
- Account data: name/pseudonym, language/locale, account settings.
- Public content: your messages and public names shown on the site and in streams.
- Payments: payment fact and status via the provider (we do not store card details).
- Technical data & cookies: IP, device/browser type, event logs, analytics (Google Analytics).
- Communications: e-mail (confirmations, receipts, support).
By submitting public content, you understand it may appear on our site and external platforms.
How we use data
- Providing the service: account, cell and message placement.
- Payments & bookkeeping: processing transactions, receipts, tax obligations.
- Moderation & safety: policy compliance, fraud/abuse prevention.
- Communications: system e-mails, support replies.
- Analytics & improvements: usage statistics (Google Analytics).
- Promo & public display: showing/reading messages in streams and social media.
- Legal compliance: responding to lawful requests.
Legal bases: contract (service provision), legitimate interests (security, analytics), consent (cookies/marketing), legal obligation (accounting).
Cookies & analytics
- Session cookies for site functionality and sign-in.
- Authentication tokens (e.g., auth/session).
- Preferences (language/locale, UI state).
- Analytics cookies (Google Analytics) to understand usage.
- Consent banner: “Accept / Decline / Customize”. You can also manage cookies in your browser.
Retention depends on cookie type and your browser/provider settings.
Sharing
- Hosting (HOSTiQ.ua) — site hosting/processing.
- Payments (Plata by mono) — processing payments; card data is not shared with us.
- Analytics (Google Analytics) — visit statistics.
- Public platforms (TikTok, YouTube, etc.) — displaying/reading your public content.
- Authorities — only where legally required.
International transfers
Some providers (e.g., Google) may process data outside Ukraine/EU. We rely on their standard contractual safeguards and apply reasonable security measures.
Retention
- Account data — while the account is active and for a reasonable time after deletion (backups/legal duties).
- Public messages — as part of the service and public archives.
- Payment records — per applicable law (accounting/tax).
- Cookies/analytics — per your browser and provider policies.
Your rights
- Access your data and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase data in cases provided by law.
- Restrict processing and object to processing.
- Data portability (where applicable).
- Withdraw consent (for consent-based processing).
To exercise your rights, e-mail us — we’ll respond within a reasonable time.
Minors
The service is not intended for persons under 18. If we learn an account belongs to a minor, we will delete the data.
Security
We apply technical and organizational measures, yet no online service can guarantee absolute security.
Contact
Questions about your data: support@frog-energy.com. Please include a clear subject and details.